Anil Sumra

Directed comprehensive global operations and strategic projects for a £1.4bn PE-backed software company, leading high-impact transformations in M&A integration, customer experience, product availability, and organizational scaling across 100K+ customers.

• Led a CEO-sponsored, group-wide Lead-to-Cash transformation (OneEvo) for a £1.4bn company serving 100K+ customers, significantly enhancing Sales, Finance, and Customer operations by improving speed, transparency, and customer experience through integrated payments.
• Directed the group-wide Product Availability Transformation, a COO-requested strategic initiative, achieving 99.9% uptime across Product, Engineering, and IT&O by resolving systemic issues, with the program currently 72% complete.
• Established Global Operations as a core function and launched GO Centre KL, growing headcount from 200 to 600 and realizing £25.4M in annualised savings, while achieving "Access Fit" status for APAC division transformation.
• Partnered with the Chief Customer Experience Officer to establish CX as a function, reducing customer service case volumes from 155K to 30K within 6 months and operationalizing "Elevate" to generate £3.6M ARR retained, £611K uplift, and £1.6M in new opportunities.
• Led Customer Success due diligence and acquisition integrations for 14 transactions across 6 Divisions in 20 months, consistently meeting timelines and accelerating value creation through a standardized CS integration playbook.
• Delivered Phase 1 of a group-wide HR career framework strategic initiative for the CEO and CPO within 3 months, defining org design, role levelling, and employee mapping to enhance career progression clarity.

Directed consulting services delivery across EMEA, ensuring high-quality program execution for major clients in Oil & Gas, Automotive, and Pharmaceutical sectors.

• Directed high-quality consulting services delivery across EMEA, successfully serving major clients in the Oil & Gas, Automotive, and Pharmaceutical industries.

Led digital and data transformation programs across Singapore and Indonesia, including the launch of an AI-powered insurance application and managing a £10M program with 60+ resources.

• Delivered critical digital and data transformation programs across Singapore and Indonesia, including the successful launch of an AI-powered insurance application.
• Managed a £10M program with 60+ resources, implementing robust governance and delivery cadence across multiple markets to ensure successful execution.

Led a global Professional Services & Customer Success organization of 20+ staff across 3 locations, delivering resource optimization solutions to over 300 Telco, Media & Broadcast clients worldwide.

• Led a global Professional Services & Customer Success organization of 20+ staff across 3 locations, optimizing resource delivery for over 300 Telco, Media & Broadcast clients globally.
• Drove significant revenue growth by improving attach rates through strategic PS playbooks, packaged offerings, and structured account planning.

Owned a $9M Professional Services business across EMEA, delivering enterprise programs and stabilizing critical projects while managing a globally dispersed team of 50+.

• Owned and managed a $9M Professional Services business across EMEA, successfully delivering complex enterprise programs.
• Stabilized failing projects, including a £2M BA program, and effectively managed a globally dispersed team of 50+ professionals.

Directed the target operating model program at Deutsche Bank, achieving £1.66M in annual cost savings through automation.

• Delivered a target operating model program at Deutsche Bank, achieving £1.66M in annual cost savings through strategic automation initiatives.

Led global IT and business change programs for major clients including BG Group, E.ON, BP, and Shell, managing budgets up to £11M and teams of 30+.

• Led global IT and business change programs for key clients like BG Group, E.ON, BP, and Shell, consistently delivering complex projects.
• Managed substantial budgets up to £11M and teams of 30+ professionals, ensuring successful project delivery and stakeholder satisfaction.